FAQ & Information

All prices are per person and night and include breakfast.

All prices are final prices and include the current statutory VAT of 7 % on the accommodation itself and 19 % for the other services as well as the service charge. We reserve the right to adapt the prices in the event of an inflation or VAT increase and adapt the prices to the present situation. All previous price lists lose their validity then.

For Christmas, New Year's Eve and public holidays the relevant arranged prices apply.

You can book the following services on top:

• half-board per person and night: 32 €

• candle-light-dinner per person: 55 €

... are cordially welcome at our hotel! For your pet, we charge 15 € per pet / night (maximum 1 pet per room, additional ones on request). Please book the company of your pet in advance. We have bowls and goodies for your dog. It is not allowed to take your dog into the restaurant and the wellness area.

Our hotel has 2 handicapped accessible room. With the help of an elevator, you can reach our pool and wellness area. The restaurant has an entrance at ground level.

To make a handicapped accessible room available for you, please contact us in advance via telephone.

Unfortunately, the hotel has no air-conditioned rooms or an air-conditioning system.

Wifi is available in the whole hotel for free. You get the password at the reception.

A good stay in our hotel also includes a good smell. Therefore, all our Göbel Hotels are non-smoking. Feel free to use the balcony or terrace for smoking - we will gladly offer you an ashtray. In case of a violation, we have to charge you the cleaning costs of 350 €.

Should you have lost something during your last stay, please contact our reception. Give us your name, room number, duration of your stay, the item and your telephone number so that we can contact you quickest possible.

Here our guests can leave their comments. Read on our website, HolidayCheck or Facebook the numerous ratings of our guests who report about their holidays in our hotel.

On the day of your arrival, your room is available from 2.30 pm. If you wish to arrive earlier, there are two possiblities:

1. If available, we can give you a room before 2.30 pm. We can't guarantee it, so an early check-in should always be arranged before arrival with our reception.

2. In our baggage room, you can keep your luggage for free at any time. Shorten your wait with a city tour or a little coffee break.

We kindly ask you to vacate your room by 11 am on the day of departure. If you would like to keep your room longer, please ask at reception. A late check-out (until 2 pm) may be arranged, if available, at an additional charge of 30 €.

Breakfast is served from 7 am to 10.30 am Monday through Friday, and from 7 am to 11 am on Saturdays, Sundays and public holidays. In our prices breakfast is already included.

On request you can also book our breakfast for 18 € per person without a stay in our hotel.

The reception is occupied daily from 6 am to 10 pm.

Our hotel has a car park free of charge at any time.

Wellness area "Vitalis SPA" on 1.000 m²:

• a spacious swimming pool landscape - open 7 am - 10 pm
• attractive sauna area - open 12 pm - 10 pm
  • a Finnish sauna
  • a sanarium
  • a steam bath
  • a sauna terrace
• quiet rooms inside and outside
• quiet areas with sun loungers, wellness oases and suites
• treatment rooms for your personal wellness treatments
• fitness room with cardio training equipment - open 7 am - 10 pm
• sunbathing area

Owing to the large demand, we recommend to reserve and coordinate your wellness treatments prior to the booked stay in order to ensure your desired appointment. We note your desired appointment but can't guarantee it. You can reach the wellness reception via mail spa(at)vitalhotel.de or telephone on +49 (0)5523 9438-922. We also call you back.

Treatments which aren't cancelled at least 24 hours before your appointment will be charged with 80 % of the treatment price. If you don't keep your appointment at all, we charge 100 %.

We are looking forward to getting a rating for your stay. You can evaluate us on our website, HolidayCheck or Facebook.

You can reach our reservation Monday through Friday from 8 am to 6 pm via telephone +49 (0)5523 – 9438 0. Saturdays, Sundays and on public holidays we are available from 10 am to 6 pm. We are also pleased to take your request via e-mail info(at)vitalhotel.de. In addition, you can book comfortably and at any time via our website.

We offer you the latest prices of the day with best price guarantee at any time. At the moment of your request, you get the best available rate on our website. Before choosing the rate, please notice the booking conditions which differ in prices and cancellation conditions depending on the chosen rate. You can't adapt the conditions later. You can get our cancellation conditions also from the general business terms and conditions in the attachment of your booking confirmation.

For the reservation of several rooms you can send us an e-mail to info(at)vitalhotel.de. Regardless of the regular occupancy, there is only a limited number of rooms per day for groups. We will check it for your individual request.

Your payment occurs at check-in or check-out at the reception. You can pay cash, with cash card, VISA, American Express and Mastercard. To guarantee your booking, a payment in advance via credit card or paypal is necessary - a cash card can't be used for it.

valid in times of corona

Booking without risk: Book now & travel flexibly - also in 2021 & 2022

Valid for every stay until 31.12.2022: You can cancel for free until 2 days before your arrival*, if you book until 30.06.2021.

*Except bank holidays, deals, fair times, conferences, meetings, events, company rates. Bank holidays until 14 days before, Christmas & New Years Eve until 21 days before your arrival without any charges. For bookings and reservations from July 1, 2021 the regular hotel cancellation conditions apply.

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You can cancel your reservation up to 14 days before arrival free of charge. If you book an overnight stay incl. breakfast, a cancellation free of charge applies until 3 days before arrival (except for fair rates). For every christmas and new years eve offer a cancellation free of charge applies up to 21 days before arrival. If cancelled later or in case of no-show, 90 % of the room or package price will be charged, for prices and packages which can't be cancelled 100 % apply.

Please notice the booking conditions before your reservation. For a cancellation or change you can use the link in the confirmation at any time or call us at the reception. If you booked via an external portal please cancel your stay via that homepage.

For any further questions: info(at)vitalhotel.de

For the assumption of costs it is important to notice that we can only accept it giving us the dates of a company credit card from which we can debit the relevant amount. Invoicing with following transfer is only possible with previous written assumption of costs declaration. After your departure, the indicated card will be charged and you get the invoice via email.

We take data protection seriously and therefore ask for your understanding that we can't store manually credit card information for safety reasons. Either you can fill in the contact form during your online booking process or alternatively use the corresponding form via a secured link when you request via telephone.

Your booking and data are absolutely safe with us - especially when it comes to your credit card information or other personal data. We ensure this via a secured https-server and in addition, all booking information are ssl-encrypted and take place in the appropriate environment.

Find our privacy policy here >>